SHOPPING INFORMATION

How do I cancel or change my order?

Please contact our customer support to change or cancel your order.

How long will delivery take?

Orders placed and paid for on working days before 2:30 PM are usually delivered within 1–2 working days. 

What exactly happens after ordering?

We proceed immediately with delivery and all tracking informations are provided to you via your email.

My order is lost, what do I do?

We will not take responsibility for lost orders due to:

  • Wrong address provided by the customer
  • Customer change of address
  • Theft after delivery
  • Package being rejected upon delivery (concierge or other)

Packages with incomplete or incorrect addresses (missing unit #) will be undeliverable by Canada Post. No refunds or replacements will be give for this mistake. PLEASE ENTER THE CORRECT ADDRESS.

Tracking says delivered but I don't have it.

Please check around for your package sometimes the delivery person can hide it somewhere. We will not refund packages that have a ‘delivered’ status on the tracking. 

PAYMENT INFORMATION

I placed an order how do I pay?

We accept payment in Cryptocurrency, Bank Transfer, Revolute,  Apple Pay, Chime, E-transfer

Is there tax included?

The price you see is the price you pay. There are no extra charges for tax.

I received the wrong product or something is missing.

We want all of our customers to be satisfied. Please contact our customer support and we will be more than happy to resolve the issue.

 
How much is the shipping fee?

Depending on where you live our shipping charges range from $5-10. For any orders over $500, the shipping is free. Tracking numbers are provided via email.

What is ``package tracking`` in my orders?

It gives your instruction on how to track your package still delivery.