Free shipping is available on all orders over $500 .

DISCREET SHIPPING

All orders are shipped in plain, unbranded packaging using smell-proof, high-quality materials to protect privacy and minimize odor detection.

DELIVERED BUT NOT RECEIVED POLICY

Once an order is marked as delivered by the courier, responsibility shifts to the customer. If you didn’t receive your package:

  • Check your mailbox, porch, or other delivery spots

  • Ask others in your household or nearby neighbors

  • Contact us and one of our customer service reps will follow up with the courier

  • If applicable, check with your building manager or mailroom

We are not responsible for lost or stolen packages once delivery is confirmed, but please contact us — we may offer a one-time replacement or discount at our discretion.

Consider shipping to a secure pickup location if you have frequent delivery issues.

OPTIONAL INSURANCE COVERAGE

For added protection, we offer optional 10% insurance on your order total. This covers your package in case of loss or theft during shipping. Insurance can be selected at checkout. If not selected, your order will not be covered.

SHIPPING DISCLAIMER

If an item you ordered is out of stock, we’ll contact you within 24 hours to offer a refund or discuss backorder options.

We reserve the right to cancel and fully refund orders if shipping is not feasible due to location or cost.